Quality Assurance for Government Advisory Services

UK Home Office Security & Policing event Security Innovation Award winners & Crown Commercial Services Supplier Intelligent Voice Limited supplied speech analytics to augment the quality assurance capabilities and capacity of the UK government's Pension Wise service, covering up to 100 FTE Advisors and 15 Reviewers.

Pension Wise outlines the options for people aged 50 or above who have one or more defined contribution pensions via a free, one-off, telephone appointment lasting between 45 to 60 minutes.

Intelligent Voice Management Information guided the selection of Pension Wise calls from the workspace for a QA review.

The customised Intelligent Voice Player then highlighted both the possible absence of items that ought to have been covered by the Specialist in Defined Contributions Pensions on the call, as well as any potentially non-compliant statements made.