Germany - Support for quality management at the UHH

Description

As a university of excellence with more than 43,000 students and around 6,000 employees, the University of Hamburg (hereinafter referred to as "UHH") is one of the strongest research universities in Germany and at the same time one of the largest educational institutions in northern Germany. With its concept of a "flagship university" in the Hamburg metropolitan region, it cultivates innovative and cooperative links with scientific and non-scientific partners. It produces for the location ? but also nationally and internationally ? the future-oriented social goods of education, knowledge and the exchange of knowledge under the guiding principle of sustainability.

Quality Management (QM) for Services & Support at the University of Hamburg (UHH) is currently being expanded. External advice and support is to be commissioned to cover temporary capacity requirements, as described in more detail below. The aim of QM is the continuous improvement of service provision in the Services and Support dimension of UHH across various dimensions:

1. process level: processes with a focus on end-to-end consideration
2nd functional level: thematically related service & support areas with a view to e.g. structures, tasks or interfaces
3. cross-functional level: projects spanning topics and processes (e.g. document management system) Our quality dimensions, such as user-centricity, are the guiding principles here.

The basic direction of iterative quality management should be described by an upward movement: quality is to be gradually improved in loops and a new target level is to be built on what has already been achieved. In contrast to one-off evaluations of entire administrative units, this iterative approach is sustainable and evolutionary.

At some point in each loop, either a problem is identified or targets that have already been achieved are evaluated. This is followed by an analysis using instruments appropriate to the area and occasion. Based on the analysis, new agreements are made on targets (including service levels in the area, target figures, separate key figures if necessary) and measures are developed and their implementation planned. If necessary, implementation is carried out with change support. At the agreed time, target achievement is checked and countermeasures are taken if necessary. This sequence is supplemented by ?agile? processing loops as required.

The areas of Services & Support are supported in the dimensions by the Quality & Change Management team in Administration in the Smart Administration department (QM team) with varying levels of support as required. This support can range from overarching monitoring to the development of measures.
development of measures.

The maximum budget is ? 300,000.00 incl. VAT for the entire term.

Opportunity closing date

25 November 2024

Value of contract

to be confirmed