Germany - Postal and telecommunications services

Description

Framework service agreement for the support of the telecommunications systems in the Magdeburg intergovernmental network (intergovernmental systems).
The award procedure is aimed at the conclusion of a framework service agreement for the support of the telecommunications systems in the Magdeburg government network (government network systems).1. support and services;a) The following services comprise the support of the telecommunications systems in the Magdeburg government network (government network systems):- On-time support of a network consisting of 17 OpenScape 4000 V10 telecommunications systems with approx. 5 000 ports,- relocation of subscribers in the network to network level 4 - also PBXs (overlapping; LCR administration in the PBX network),- administration and connection of special telecommunications equipment (door intercoms / barrier systems),- administration / setup of the following server technology incl. monitoring of the set-up of cyclical server systems,- administration / setup of the following server technology incl. monitoring of the set-up of cyclical server systems Monitoring of the configured cyclical data backup (e.g. OpenScape DLS V10, OpenScape Xpressions, OpenScape Concierge, OpenScape FM V10, OpenScape UC, Hipathmanager V10, OpenScape 4000 V 10, Hipath Cordless V8),- Monitoring of the PBXs and their servers for availability and limitation of faults,- Support in troubleshooting in conjunction with suppliers and maintenance partners of the PBXs (current maintenance contract with Unify Communications and Collaboration GmbH & Co. KG, GER UCC SAL PH, Torgauer Straße 231-233, 04347 Leipzig (Unify)),- Recording and isolating faults on lines (trunk lines and connecting lines of the system network),- Supporting the line providers (MDCC, Support of the line providers (MDCC, Telekom) in fault analysis and fault elimination on the lines (trunk lines and connecting lines of the system network),- Entry of the subscriber data resulting from the incoming orders (setup/move/deletion) into the TC system If faults cannot be rectified independently or if it is necessary to commission a third party (e.g. Unify, Telekom, MDCC), they must be reported immediately to the responsible employee of the customer, including the fault analysis prepared (by e-mail and notification by telephone) Larger failures (e.g. failure of a server, failure / non-availability of a TC system) are to be reported immediately to the responsible employee of the Customer and, in the event of non-availability, also directly to the second level.b) For the safeguarding of the services in accordance with lit. a), the daily deployment of 2 trained technicians on site is to be ensured by the Contractor, taking into account Item 5.11. of the specifications.c) The Customer estimates that approx. 700 hours / quarter of the total service hours according to clause 5.2. of the specifications are accounted for by the support and services.d) The Contractor has no claim to call-off of the hours mentioned under lit. c).2. technical and organisational supporta) The Contractor shall support the authorised callers, if required, with regard to the necessary changes to the technology and lines (e.g. technology, capacity).b) The technical and organisational support shall additionally include support in the migration of the authorised callers and their connections from the government interconnection system to ITN_XT (e.g. (e.g. extract of subscriber data (User Data Template UDT), accompaniment of data recording during site inspection, information on special features).c) The Contractor shall supervise and accompany external persons on the premises of the FMHZ (e.g. line providers, IT specialist companies, AöR DATAPORT, Unify, employees of the Federal State).d) The premises and the necessary technical aids (spare parts, small items and consumables) - if required - shall be provided by the Customer. For this purpose, timely notification of the required resources (incl. justification of necessity) to the Customer is required.e) The Customer estimates that approx. 200 hours of the total service hours pursuant to item 5.2. of the service description are attributable to the technical and organizational support.f) The Contractor is not entitled to call-off of the hours specified in item e).3Additional servicesa) The following work may be additionally commissioned by those entitled to call-off:- carrying out minor installation work on PABXs, connections and terminals,- disconnecting and connecting PABXs during work on the power supply, etc.- dismantling PABXs that are no longer required (HW),- troubleshooting and connecting through connections and lines (e.g. elevator telephones, alarm systems, etc.). (e.g. elevator telephones, alarm systems, burglar alarm systems, fire alarm systems, time recording terminals, intercom systems, access systems).b) Prior to the performance of the service, the Contractor shall carry out a site inspection.c) Within the scope of this site inspection, the Contractor shall determine the expenditure of time and materials to be calculated as well as the associated ancillary costs, taking into account the local conditions.d) The Contractor shall prepare an appropriate and detailed offer (including removal and professional disposal) within the period specified by the Customer, based on the actual expenditure. e) The Customer reserves the right to have the offer checked with regard to its economic efficiency.f) When selecting personnel for the additional services, the Contractor shall observe Sections 5.14. and 10.4. of the specifications.g) The Customer estimates that approx. 10 hours per quarter are to be provided for the additional services.h) The Contractor has no claim to call-off of the services mentioned under lit. a) and the hours mentioned under lit. g).4On-call dutya) On-call duty (including additional supervision) shall be ensured once to three times a year at the request of the Principal for special occasions (e.g. election Sundays, conferences) outside the regular service hours.b) The Principal shall notify the Contractor of the date and the estimated time scope of the on-call duty in good time so that the Contractor can prepare for it.c) Within the scope of the on-call duty, the services pursuant to Sections 5.3. and 5.5. of the service description may become necessary.d) The provision of the on-call duty - without rendering a service - is billable with an hourly lump sum.e) The service and time expenditure is determined according to the needs of the Principal.

Opportunity closing date

15 July 2021

Value of contract

to be confirmed