Germany - IT services: Consulting, software development, internet and assistance

Description

The County District of Ludwigsburg is issuing a new invitation to tender for the operation of the IT infrastructure for the District Office of the County District of Ludwigsburg, the district's own vocational schools and the special education and advice centres.
The subject of the tender is the operation of the IT infrastructure for the District Office of the County District Ludwigsburg, the district's own vocational schools, and the special educational training and advice centres.The operation of the IT infrastructure essentially comprises the following services:- Provision of an IT process manager (including deputy) by the contractor,- Provision of a central contact point (in writing, by telephone, fax, e-mail, online) for network consultants, administration and teaching staff (helpdesk services), also as an addressee of automatically generated fault reports,- Support of IT workstations (PC, laptop, tablet), Telephones, printers and peripherals (includes assuming responsibility for the repair of client systems, troubleshooting software problems, restoring master booths and general support for users in operating the systems),- Installation/deinstallation of IT workstations, telephones, printers and peripherals includes a.,- Relocation of PCs within the client's premises,- Installation of new PC systems or printers,- Dismantling and disposal of old systems (e.g. PC, monitor, printer),- Installation of hardware extensions on the clients,- Creation and distribution of software packages,- Manual software installation,- Uninstallation of clients,- Support of central systems (including servers, network components),- Operation of special applications including The following management services are also included:- Incident Management/Operation Monitoring /User Help Desk,- Problem Management/Capacity Management,- Change Management,- Release Management and Software Distribution,- Service Level Management,- Security Management,- Backup ManagementDue to the heterogeneity and complexity, especially in the area of the district's own vocational schools and the special education and advice centres, the on-site presence of the contractor's employees is highly relevant.In addition, during the term of the contract the contractor is to develop future-proof IT concepts together with the client, also involving network consultants and school directors as well as the administration of the district.1,900 employees (approx. 3,100 clients, approx. 2,700 users) are currently employed in the administration of the district of Ludwigsburg at over 35 locations in the district. The 130 server systems (105 of which are virtual) are currently operated in the in-house computer centre, while the district's own vocational schools and special education and advice centres (currently approx. 2,600 clients, approx. 14,000 users, approx. 2,700 users) are located in the district's own computer centre.000 users, 130 server systems (105 of which are virtual)):- Vocational School Centre Bietigheim, Bietigheim-Bissingen,- Vocational School Centre Römerhügel, Ludwigsburg,- Carl-Schaefer-School, Ludwigsburg,- Erich-Bracher-School, Kornwestheim-Pattonville,- Favoritenparkschule, Ludwigsburg,- Fröbelschule, Ludwigsburg,- Paul-Aldinger-Schule, Steinheim an der Murr,- Schule am Schlosspark, Ludwigsburg,- Schule-Gröninger-Weg, Bietigheim-Bissingen.With regard to the number of systems and IT workstations to be supported, it must be taken into account that the client assumes that the quantity structures (including the number of IT workstations) will increase significantly during the term of the contract, particularly in the area of the district's own vocational schools and special education and advice centres.

Opportunity closing date

14 December 2020

Value of contract

to be confirmed