Ireland - Case Management System and Online Customer Web Portal
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Details
Provided by
- Opportunity closing date
- 27 November 2024
- Opportunity publication date
- 17 October 2024
- Value of contract
- £1m-5m
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Description
In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.
- Opportunity closing date
- 27 November 2024
- Value of contract
- £1m-5m
About the buyer
- Address
- Financial Services and Pensions Ombudsman_548
Bid for tender
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